Returns & Exchanges
You can return the product you have purchased within Twenty Four (24) hours after receiving the product. The product has to be undamaged and unused. We will exchange it or offer you a refund based upon the original payment method.

Warranty
However, the products can be returned only to the country they were originally purchased. If the products are 10 or more, they have to be returned to the OWS Warehouse where originally purchased. If the product is returned with a gift receipt, OWS will offer you an OWS Gift Card.

All Company’s products have a one (1) and two (2) year warranty from the date of the purchase or the date of replacement. The warranty covers materials and manufacturing defects for example the watch movement, hand and dial etc. All other components are not covered in the warranty.

The warranty does not, however, cover damages due to physical and/or accidental use. Warranty is not applicable in the following cases: Fault or defect and damages due to misuse, accidents or negligence. Fault or damages due to improper handling or usage of the customer/buyer is not covered (crush or dents on the case or anywhere on the product, broken crystal, scratches, rip or tear or changes on the color or any alteration on the strap or bracelet, or any part of the product, alteration on movement or dismantling or unannounced/unauthorized repairs, exposure to chemicals etc.) Maintenance and cleaning and the normal wear and tear of the product, or the normal aging of the product Water damage resulting from misuse due to the misapprehension of the product’s water resistance Any alteration or repair performed by someone other than authorized OWS partners will null and void the warranty and we disclaim all liabilities.

In case of a defect that is covered by the warranty, you will have to provide us a copy of the purchase receipt or the dealer’s stamp in the warranty booklet. You may also be asked to describe the problem or even provide us with photos of the damage or deliver the product to the local OWS office.

Delivery
We deliver the products to the billing address you have provided in the ordering form or to another address (delivery address).

Privacy & Protection
The protection of our Clients’ data is a priority for our Company. We take all the necessary measures to be compliant with the legislation concerning the protection of personal data and the General Data Protection Regulation, (GDPR). You can find more information about the privacy policy of our Company and the organizational and technical measures we apply here.